The access to the customer and technical support that a web hosting company provides can tell you a lot for the services that they provide as well. In the event that you can use just emails and tickets, you have most likely discovered a reseller and not the hosting supplier. If this is the case, you'll have to wait for several days so as to have a problem resolved since your reseller may not be checking their communication regularly or they may have to get in touch with the actual website hosting company for extra help. If the provider offers various means of communication with fast response time available at any moment, they're almost certainly the top provider, not a reseller. Which means that you will receive timely assistance and top-notch support because they will have immediate access to the servers where your account is. Regardless of the issue - sales or technical, it is generally better to get in touch with your web hosting company directly using your preferred way of communication.

24/7 Customer Support in Web Hosting

We offer 24/7 billing, customer and technical support for all our Linux web hosting. Even if you aren't our client yet and you have questions, we will give you a hand promptly and supply you with the needed information, in order to give you the choice to make the best decision when you acquire a new web hosting account. We are available anytime, including holidays and weekends, and we provide multiple means of communication to get in touch with us - live chat, phone, emails and support tickets. For your convenience, we have multiple telephone numbers globally, so that you will be able to call the one which is closer to you. The maximum response time for your email messages and your tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for several days to get assistance for some task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we provide include 24/7 customer and technical support, so whatever the problem you experience, you will be able to contact us and we'll help you quickly. The guaranteed reply time for any e-mail or trouble ticket that you open via your Hepsia hosting Control Panel is only one hour; the actual response time hardly ever is more than twenty minutes. We also offer telephone support with multiple local numbers around the world and a live chat, so that you are able to contact us and receive additional info about our services even if you do not have an account yet. We're able to help you with any kind of question or a difficulty you have - payment methods, package specifications, email configuration, website hosting account settings, and many others. If you employ our services, you will not ever encounter a situation where you have to wait for a couple of days to get a problem solved like you may need to do with many other suppliers.

24/7 Customer Support in VPS Hosting

If you've got a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for any server-related issue or fordifferent problems or questions regarding the pre-installed software your server comes equipped with. If you have not obtained your virtual private server plan yet, you are able to learn much more about our solutions by giving us a phone call or by employing the live chat service. For more tech problems, you'll be able to send an e-mail or open a ticket through your billing Control Panel and you will get support within no more than 1 hour no matter the time of the day, even on holidays and weekends. The actual answer time in most cases doesn't extend past thirty minutes. In case you need assistance for third-party software, you're able to use the Managed Services upgrade which you can add to each VPS plan and our admins will help you with any installation or troubleshooting problem you have experienced.

24/7 Customer Support in Dedicated Web Hosting

If you aquire a dedicated server from us, you'll be able to get in touch with us at any time using several channels and the maximum time that you'll need to wait for an answer is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it's a holiday or a weekend and we can assist you with anything relevant to the apps that are pre-installed on the server. To contact us about a tech issue, you're able to open a ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any general questions or you would like to know more about our hosting services before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in various countries worldwide. If you'd like to receive support for third-party software that you can't deploy or run properly, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.