A ticketing system is the most popular correspondence channel that web hosting companies offer to their customers. It is usually part of the billing account and is the very best way to resolve a problem that requires some time to investigate or that has to be escalated to an administrator. In this way, all replies contributed by either side will be kept in the same location in case someone else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, so you’ll have to sign in and out of at least 2 accounts in order to accomplish a particular task or to reach the company’s customer support team. In case you would like to manage a number of domains and each one of them is hosted in a different account, you will need to use even more accounts simultaneously. Furthermore, it might take a significant amount of time for the hosting provider to respond to your ticket.

Integrated Ticketing System in Web Hosting

The ticketing system that we are using for our Linux web hosting is not separate from the hosting account. It’s included in our all-embracing Hepsia Control Panel and you’ll be able to visit it whenever you want with only several clicks, without having to log out of your hosting account. The ticketing system comes with a quick-search box, which will help you track the status of de facto any ticket that you’ve already sent, if you need it. In addition, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to fix a particular issue even before you actually submit a ticket. The ticket response time is maximum sixty minutes, which suggests that you can receive prompt assistance at any moment and if our client service staff suggests that you do something within your account, you can do it instantly without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more convenient to manage everything from one location, which is why we’ve incorporated a support ticket system into the in-house developed Hepsia hosting Control Panel, which comes with each semi-dedicated server account. This will permit you to handle the correspondence with our customer service team along with your semi-dedicated account, which implies that you won’t need to memorize an additional logon name for some other interface. You’ll be able to open a new ticket or to track the status of an old one with less than a few clicks while you’re browsing the content hosted in your semi-dedicated account. Moreover, you can look through older tickets using an intelligent search functionality or have a look at relevant help articles with solutions to commonly confronted complications. The inbuilt ticketing system is monitored 24x7x365 with the maximum ticket response time being just 60 minutes, so there will always be someone to help you out.