If you’re a website owner, a problem might always surface and it does not automatically have to be connected to the hosting service itself. For example, something could go wrong when you bring a web application up to date or some critical content may be edited or deleted mistakenly. Regardless of what the nature of the problem might be, you will have to touch base with the respective client care staff and ask them to restore a backup or to assist you in dealing with the problem that you are confronting. How quickly they’ll do it will determine the period of time that your websites will be inaccessible. For certain websites like community web portals or Internet shops, a lengthened outage duration too often equals losing visitors and money. Therefore, it is very important to use the services of a web hosting company that provides not only a very good help desk support service, but also a timely one.

One-Hour Response Guarantee in Web Hosting

If you are using one of our Linux web hosting and you have an enquiry or run into some problem, you can get in touch with us 24x7 by submitting a trouble ticket or by writing an e-mail and we promise that you’ll obtain a response in less than sixty minutes. If the issue can be sorted out, we’ll do it before we get back to you, while if there is something that you need to do on your end, we will supply you with all the needed information – what settings to check, what workable solutions to try out, and so on. Typically, you will receive a reply within less than half an hour, which suggests that waiting for hours or even for more than one day to obtain help is something impossible. Our 1-hour reply time guarantee is valid for any enquiry that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our blazing-fast support service. You will get a response to any support ticket posted through the hosting Control Panel or email sent to our customer and tech support staff within the hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. It often takes substantially less time to examine and resolve a problem. We will supply you with more information if the solution involves something that should be done on your end. In case you contact us during legal holidays or weekends, the response time will be precisely the same and since our support staff is available 24-7, you will get quick assistance for virtually any technical, general or billing issue no matter what time of day or night it is.