Customer Support Channels
A One–Hour Response Time Guarantee
Each support request you send to us will be dealt with within maximum 60 min. In case your ticket or email calls for further assistance from a server administrator, we will without delay forward it and leave a comment to inform you that your case is being examined. If you order the Admin Services package, any of the server management services included there will be performed at a time that is suitable for you.
A First–Class Customer Care Service
Our client support staff will be at your disposal twenty–four–seven should you require help while working with our Control Panel or with any of the applications that we have pre–installed for your convenience on the dedicated web hosting server. What is more if you require assistance with the regular administration tasks on your dedicated web hosting server, you can examine our Admin Services package, that includes backup hard disk storage space, OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and rebooting procedures, etcetera.
An Intuitive Help Section
We have equipped our Control Panel with a comprehensive knowledgebase, which features exhaustive explanations of all its features and functionalities. What’s more, we have made exhaustive video tutorials that will further show you how to perform a given action or resolve a regularly encountered issue. The instructional articles and the tutorial video clips are easily accessible from each section of the Control Panel through the Help and Videos buttons in the upper right corner.