Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • You will find nearly all the answers to your questions in the easy–to–navigate Help Center section built into your Control Panel. It boasts a huge knowledgebase with frequently asked questions and exhaustive how–to articles written by our skillful technical support team.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a selection of how–to video tutorials that detailedly illustrate how to address a typical problem connected with your Linux web hosting account. You will find the instructional video clips in the Help section.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 customer support service and feature a 60–minute support ticket response time guarantee. Our competent technical support engineers will be at your disposal 24x7 and will resolve any issue that you may come across within maximum 1 hour after the helpdesk ticket submission. In the majority of cases, a response will be provided to you within 20 minutes.