Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • We supply a 1–hour reply warranty with all our Linux web hosting packages, meaning that every single support question you submit will undoubtedly be reacted to in less than sixty minutes maximum. Our support team members are educated to promptly correct any issue and to ensure that you get quick information on any problem that you possibly have.

  • Top quality support service
  • A Top–quality Support Service

  • Contact us at any time needed. Our staff of technicians will be on–line for you 24x7x365 to respond to all of your problems and to eliminate any situation that you might have. You can easily open a support ticket from the Xgen Hosting Control Panel or send us an email any time. In addition, on working days, you can easily call us or take advantage of the online chat alternative.

  • Intuitive help center
  • An Intuitive Help Section

  • Should you need assistance while performing tasks within the Control Panel, you can always simply click the Help control key and track down your problem in the set of articles or blog posts that will show up. We have as well turned the majority of the articles into educational videos. The list of educational videos will come up if you select the Videos press button available in each section.